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Return / Refund Policy

Your purchase is eligible for exchange only if it meets the following conditions:-

  • All Products which are on SALE are not valid for return unless its a manufacturing defect.
  • Fabrics once cut cannot be returned unless its a manufacturing defect.
  • All Stitched suits and Unstitched suits are not eligible for return unless it manufacturing defect.

In case the products delivered carry genuine manufacturing/quality defects, you will be required to share a photograph to our whatsapp number
(+91 79843 87873) as soon as you unpack the items, and request a return within the next 3 days.

The products are only eligible for a refund in cases of a) incorrect deliveries b) damaged goods – Refunds or Exchanges are not allowed in case of colour preferences and change of mind.

If your purchase meets our return criteria stated above, please contact our care team within 3 days of delivery with the following information:-

Order number – Delivery address – Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You may contact us via email at thecuttingstory.official@gmail.com or call our customer care at +91 79843 87873 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.

A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. Please note that international orders are not eligible for returns.

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